Supervise progress and resolve parts

Compare actual work with the areas and fitting days allowed. Review the fitter's photographs and updates; keep them for job and wage information as required by the existing process. If progress is slow, establish the reason before the allowed days are used up.

Go to site if photos do not explain progress, a technical problem needs inspection or the client has a serious concern. Check workmanship against the plans, including alignment, doors, drawers, hardware, panels and finishing details.

Take dated overview photos of each area and close-ups of defects, service positions, measurements and completed corrections. Use short videos to demonstrate drawer/door operation, clashes or the route through a room. Keep them by job and area so you can refer back to what you actually saw.

Keep one clear list of missing, damaged, incorrect or returned items. Include the room, item/plan reference, dimensions where relevant, finish, quantity and a clear photo. Confirm the correct remedy before ordering.

For shortages or returns, check with Pravesh and the manager of the factory responsible: Sharm at Richmond, or Jody at Mobeni. Confirm the item was received, what is being done and when it is expected back. Follow up until it reaches site.

Physically check quantity, size, finish and condition. Use Vince for parts in the JHB warehouse and Norman for stores/components. Confirm access and have Tashiana book the fitter once the required parts are ready.

Speak to Julie in Mobeni or Vinayshree for bins, appliances and other buyout items. Resolve design questions with the job's consultant. Keep following up no-charge items and consultant queries until they are resolved.

Keep the reserved one or two days for return work, final adjustments and cleaning. Raise additional labour, travel, accommodation or requested extras with Dane before committing the company to them.