Stage 8
Coordinate worktops and finish the installation
Follow the completion steps in the existing TKS guides. Check the actual work with the client and deal clearly with anything still outstanding.
Who to contact
Charlene for the TGS measuring schedule. Tashiana for return visits. Consultant for scope queries; Seema/accounts for final payment matters.
Open contact directory1Get worktop areas ready early
Prioritise areas that require measurement. Confirm base units and supports are level, fixed and in their final positions. Check the relevant sink, hob and appliance information before requesting a measure.
2Confirm readiness with photographs
Take clear photos showing the complete worktop area and relevant details. Do not request a measurement on the assumption that the fitter will be ready.
3Coordinate with TGS
Add confirmed ready areas to the measuring schedule sent every Thursday for the following week. Tell Charlene immediately if readiness or access changes.
4Complete return work
Once outstanding parts are checked and available, arrange the fitter with Tashiana. Use the reserved fitting time for returned parts, adjustments and cleaning. Check the completed work yourself or obtain clear evidence.
5Inspect the finished areas
Go through the installation against the approved plans. Check alignment, door and drawer operation, hardware, silicone, adjustments and cleaning. Take final photographs and short operation videos where useful.
6Walk through with the client
Go area by area and demonstrate the important fittings. If any genuine snag remains, identify it clearly with the responsible person and intended date. Put remaining items on the required completion or snag document.
7Obtain the required sign-off
Ask the client to sign the existing completion or snag documents. If the fitter handled the walkthrough, still call the client personally to confirm satisfaction and discuss any concern.
8Explain the next step
Tell the client that accounts will contact them about final payment. Keep the signed documents, photos/videos, outstanding-item information and relevant wage records in the job file. Do not agree payment changes without authorisation.