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- ContactsAshlen first, then Jody — Senior technical supportStart with Ashlen in Durban; then Jody for further support.
- ContactsJody — Mobeni / other production issuesRuns Mobeni factory; contact him where Mobeni produces the work.
- ContactsPravesh + Sharm or Jody — Shortages and returned itemsFollow up with Pravesh and the manager of the responsible factory.
- ContactsJulie in Mobeni or Vinayshree — Buyout items and orderingBins, appliances and other purchased items.
- Stage 2Stage 2: Plan with the client…s. Sharm for Richmond production and deliveries; Jody where Mobeni is producing the job.
- Stage 3Stage 3: Carry out the site check…Site foreman or builder for corrections. Ashlen first, then Jody, for senior technical advice; Dane for general assistance.
- Stage 3: Carry out the site check8. Recheck before proceeding…rections. Refer unresolved technical issues to Ashlen, then Jody; do not proceed with affected work on an assumption.
- Stage 4Stage 4: What to check against the factory plan…tant or designer for specification and layout. Ashlen, then Jody, for technical uncertainty. The responsible site trade for service corrections.
- Stage 5Stage 5: Prepare for deliveryWho to contact: Sharm for Richmond; Jody for Mobeni. Pravesh for loading/deliveries. Tashiana for planning. Seema for financial queries and the consultant for contract or…
- Stage 5: Prepare for delivery2. Check factory progress…rm whether any part of the job is being produced by Jody at Mobeni.
- Stage 6Stage 6: Brief the fitter and start correctly…res/components. Consultant for design queries; Ashlen, then Jody, for senior technical advice.
- Stage 7Stage 7: Supervise progress and resolve partsWho to contact: Tashiana for planning. Pravesh and Sharm/Jody for shortages and returns. Vince for JHB warehouse parts; Norman for components. Julie or Vinayshree for buy…
- Stage 7: Supervise progress and resolve parts5. Follow the correct factory route…r of the factory responsible: Sharm at Richmond, or Jody at Mobeni. Confirm the item was received, what is being done and when it is expected back. Follow up until it rea…
- Stage 7: Supervise progress and resolve parts7. Follow buyout and design itemsSpeak to Julie in Mobeni or Vinayshree for bins, appliances and other buyout items. Resolve design questions with the job's consultant. Keep following up no-charge items …
- Rules and reference (Part 7)Escalation2. Technical / management: Technical: consultant, then Ashlen, then Jody. Management: Rodney or Dane.
- Rules and reference (Glossary)GlossaryRichmond / Mobeni: TKS factories. Richmond (Sharm) normally produces Johannesburg jobs. Mobeni (Jody) produces some.