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- ContactsJulie in Mobeni or Vinayshree — Buyout items and orderingBins, appliances and other purchased items.
- ContactsSeema — HR, finance or salaryHR, financial and salary-related matters.
- ContactsVinesh — Managing DirectorManaging Director. Through Dane.
- Stage 2: Plan with the client8. Keep useful site records…ograph existing damage before work starts. Use a short walkthrough video to show layout, access or a problem that photographs do not explain clearly.
- Stage 3: Carry out the site check6. Check the details on the next pageWork through dimensions, cabinetry, appliances and services for every relevant area. Check both the overall layout and individual units. (See stage 4: What to check again…
- Stage 5Stage 5: Prepare for delivery…eni. Pravesh for loading/deliveries. Tashiana for planning. Seema for financial queries and the consultant for contract or allocation discrepancies.
- Stage 6: Brief the fitter and start correctly3. Walk through a new job togetherAt the start of the installation, explain the layout and complex details using the drawings. Ask the fitter to point out anything unclear. Confirm the sequence, particularly areas needed for TGS measurement.
- Stage 7Stage 7: Supervise progress and resolve partsStay involved throughout installation. Understand what is being fitted, what is holding up the job and what the fitter needs next.
- Stage 7: Supervise progress and resolve parts3. Keep your own photos and videos…to demonstrate drawer/door operation, clashes or the route through a room. Keep them by job and area so you can refer back to what you actually saw.
- Stage 7: Supervise progress and resolve parts7. Follow buyout and design itemsSpeak to Julie in Mobeni or Vinayshree for bins, appliances and other buyout items. Resolve design questions with the job's consultant. Keep following up no-charge items …
- Stage 8Stage 8: Coordinate worktops and finish the installationWho to contact: Charlene for the TGS measuring schedule. Tashiana for return visits. Consultant for scope queries; Seema/accounts for final payment matters.
- Stage 8: Coordinate worktops and finish the installation5. Inspect the finished areasGo through the installation against the approved plans. Check alignment, door and drawer operation, hardware, silicone, adjustments and cleaning. Take final photographs a…
- Stage 8: Coordinate worktops and finish the installation6. Walk through with the clientGo area by area and demonstrate the important fittings. If any genuine snag remains, identify it clearly with the responsible person and intended date. Put remaining items on the required completion or snag document.
- Stage 8: Coordinate worktops and finish the installation7. Obtain the required sign-off…ompletion or snag documents. If the fitter handled the walkthrough, still call the client personally to confirm satisfaction and discuss any concern.
- Rules and reference (Part 1)Your role… for each job allocated to you, from the first plan review through installation, snag resolution and signed handover. Keep the client, consultant and office informed. Eac…
- Rules and reference (Part 1)The rules at a glanceCompletion: Physical completion, client acceptance and commercial closure are three separate steps.
- Rules and reference (Part 4)The site check procedureSeparate three checks: measurement before manufacture; readiness before delivery; quality and completion after fitting. Passing one check does not pass the others.
- Rules and reference (Part 6)Completion and client handoverWalk through with the client/site representative. Record each remaining item by room, photo/reference, remedy, owner and agreed date.
- Rules and reference (Part 7)EscalationMoney or HR: Seema: salary, HR and financial queries.
- Rules and reference (Part 8)Photos and videoUse a short walkthrough video where a photo cannot explain layout, access or movement.
- Rules and reference (Glossary)GlossarySnag: A remaining defect or unfinished item recorded at a walkthrough.